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Terms or Service

The following terms of service apply to all our customers. By using this website or requesting service from our business, you indicate your acceptance of these terms.

Website Use

This website is provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security.

We do not guarantee or represent that the content and/or facilities available or accessible via this website will always be accurate, complete or current or that access to the website will be uninterrupted.

To the extent permitted by law we expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use this website, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.

Accessing this websites and downloading of material from them is done entirely at your own risk. You will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if we have been advised of the possibility of such damage.

Copyright

Unless expressly stated the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on this website remains our property (or as the case may be another rightful owner).

Material on this website including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for your own personal non-commercial use.

You must gain our permission for any other type of use. Contact us for further details.

Telephone Calls

Calls may be recorded for training and security purposes.

Payment Options

For customers with account arrangements, fares will be invoiced monthly with VAT added. All other customers may opt to pay their fares directly to the driver in cash. Alternatively, if customers wish to pay by credit card or debit card then they must make payment at least 24 hours in advance of the start of the journey. This can be arranged over the telephone or by visiting our offices. There is no charge for debit card transactions but credit cards will be charged an extra £2 per journey.

Taxi Fares

Taxi fares quoted for journeys through toll points, bridges or tunnels, or zones subject to congestion charges exclude any such charges and these will be payable by the customer in addition to the taxi fare.

Similarly, taxi fares quoted for journeys relating to airports, docks or railway stations exclude any of the following:

  • Parking charges
  • Setdown fees
  • Exit fees

Any such charges will be payable by the customer. If paying for the journey by card then a fixed fee will be added to the fare at the time of payment in lieu of the anticipated charges. See examples below for details. If paying by cash then the customer will be responsible for paying these extra costs separately. Customers must decide at the time of booking whether to pay for both the journey and extras by card or both by cash. We do not offer an option to pay one part in cash and the other by card as this can lead to customers accidentally being charged the wrong amount.

Example parking charges: Customers paying by card to be picked up from Gatwick Airport will have a fixed £8 fee added to their fare in lieu of anticipated parking costs. If a flight is delayed and the actual parking cost exceeds this amount then the customer will NOT need to pay any further amount as we will cover the extra cost. On the other hand, if the actual parking cost is less than this amount, we will keep any surplus to help offset situations where we have needed to cover exta costs for other customers. The parking charge for being picked up from Heathrow is £10 and works on the same basis as shown above. Customer booking to be picked up from other locations should ask for details at the time of booking.

Prices quoted by telephone or email do not include VAT. Where customers choose to be invoiced monthly, VAT will need to be added and a VAT invoice issued. Customers paying drivers directly, or paying in advance by credit card will not need to pay VAT.

Bookings

While every care is taken to ensure that vehicles are available for all bookings, there are many factors beyond our control which may subsequently affect availability. Bookings are therefore subject to availability of vehicles on the day of travel.

In the event that we need to cancel a booking, we will advise you as soon as practically possible. Priority will be given, where appropriate, to account customers and prepaid bookings above bookings that are due to pay the driver at the end of the journey.

MPV Vehicles

In the event of a 6-8 seater not being available, we reserve the right to supply 4 seater vehicles in their place.

Expectations

We take great care to provide you with a courteous and respectful driver, a clean and tidy vehicle, and to turn up punctually for your journey. In the unlikely event that you are disappointed with any of these expectations, please let us know immediately.

We also expect our customers to treat our drivers and their vehicles with a similar degree of courtesy and respect. Drivers therefore reserve the right to refuse or terminate a journey in the event of excessive abuse.

Any fare due for the pre-booked journey will still be payable in full, in addition to payment for any repairs or cleaning necessary as a result of damages caused by a customer, plus compensation for any time that a vehicle or driver is unable to operate as the result of a customer's actions.

Cancellations

Journeys cancelled by the customer with less than 24 hours notice will be payable in full, as will any journeys where the customer is not available at the agreed pickup time and location.

When bookings are cancelled a cancellation reference will be provided. Cancellations received by email or via our online contact form out of office hours will be deemed to have been received at the start of the next business day. If this would be too late for the required 24 hours notice then the customer should cancel by telephone. If phoning out of office hours, a recorded message will announce the current emergency number to call for this purpose. Customers are advised to note the cancellation reference when phoning to avoid disputes about such phone calls being made.

Privacy

In the process of dealing with you as a customer you are likely to provide personal data, either by telephone, email or via our various website features. We may store this data for use in delivering service to you and for occasional further communication with you to determine how best we may be able to serve you in future. If you would prefer us not to contact you then just let us know and we will respond immediately to your request.

We will not sell your data to any third party, and will only hand over such details as are necessary to fulfil any legal obligation imposed on us by a Court of Law, or to third parties in fulfilling our business dealings with you. For example, we will need to pass your name and contact details to any driver that is due to collect you for a taxi journey. Similarly, in order to collect unpaid fares, we will need to pass your contact details to any collection agent involved in that process. This will include the Post Office for delivering letters on a signed-for basis, facilitated by providing your email and phone number(s) as well as your name and address.

We take our Data Protection responsibilities seriously and will ensure your details are kept secure at all times until they are no longer needed for our record purposes, at which time they will be disposed of appropriately. If you would like a copy of the records we hold about you, or to discuss any changes to your contact information, then please get in touch.

Changes to Terms

We reserve the right to alter these terms and conditions from time to time without notice, so please review this page regularly.

Jurisdiction

These terms and conditions will be governed and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction over disputes arising out of the access or use of this website.

Omission by us to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by us in writing.

 

Open all hours for advance online bookings*
Call for a quote on 01243 820 820, or book online now
*excludes bookings for pickups within 24 hours Office Hours: Mon‑Fri 8:30‑6pm / Sat 8:30‑5pm / Sun 9am‑6pm